FAQ

Who are you?

I'm Natalie Clare! These are my collections! But actually, I worked for a jewelry company for the last 8 or 9 years where I learned how to design, create, and run a jewelry business. I began to play around with designing my own pieces and with the help of my amazing mentor, I started Natalie Clare Collections.

Where are you from?

I'm from Batavia, IL. I feel blessed to live in such an artistic community with a lot of small businesses to learn from and create with.

What is your vision?

My purpose in starting Natalie Clare Collections was to share designs that look exquisite and expensive but are offered at a lower price point. I couldn't find any delicate jewelry my style that was made of every day metals rather than sterling and 14K gold. I wanted to create jewelry that was affordable for my age group. Since then, I have begun using all types of materials including precious metals so there is something for everyone and their budget  

What is your jewelry made of?

All of Natalie Clare Collections is made nickel free. Each piece is made of different materials. Each jewelry description will include the materials it is made of. 

If I live local, can I pick up my jewelry from you instead of shipping?

No, Natalie Clare Collections does not allow local pick up. 

What are your shipping policies? 

Shipping is a flat rate and includes cost of packing materials as well as shipping cost. Please note we are not responsible for lost or stolen packages - please take adequate precautions to make sure your orders are delivered to you safely. We highly recommend letting the recipient know something is on the way. We will not be able to provide replacements if the package is lost or stolen. 

What is your return policy? 
All sales made through natalieclarecollections.com are final. We do not offer cash refunds, card refunds, or voluntary change of mind returns. By completing a purchase on our website, you agree to this no refund policy. 

This policy applies to all orders and transactions unless the item arrives damaged or broken.

Damaged or defective items: if your item arrives physically damaged or incorrect, you must contact natalieclarecollections@gmail.com within 48 hours of delivery. Your claim must include the order number, written description of issue and clear photographs of the damage or defect.