Shop Policies

 How do I place an order?

Natalie Clare Collections is exclusively online on this website. We also participate in markets around the Chicagoland area. If you would like to design a one of a kind piece, you may also set up a meeting by using the Contact page.

What payments do you accept?

We accept all credit cards and Paypal.

What is your shipping policy?

We have a flat shipping rate of $5.00, however this is subject to change. Some jewelry is made to order and will take 1 to 3 days to create plus the USPS shipping time which is usually 2 to 5 business days. Natalie Clare Collections is not responsible for postal damage or stolen packages. 

Return Policy: 

All sales made through natalieclarecollections.com are final. We do not offer cash refunds, card refunds, or voluntary change of mind returns. By completing a purchase on our website, you agree to this no refund policy.

This policy applies to all orders and transactions unless the item arrives damaged or broken.

Damaged or defective items: if your item arrives physically damaged or incorrect, you must contact natalieclarecollections@gmail.com within 48 hours of delivery. Your claim must include the order number, written description of issue and clear photographs of the damage or defect.