Refund policy

All sales made through natalieclarecollections.com are final. We do not offer cash refunds, card refunds, or voluntary change of mind returns. By completing a purchase on our website, you agree to this no refund policy.

This policy applies to all orders and transactions unless the item arrives damaged or broken.

Damaged or defective items: if your item arrives physically damaged or incorrect, you must contact natalieclarecollections@gmail.com within 48 hours of delivery. Your claim must include the order number, written description of issue and clear photographs of the damage or defect.